The collection policy enables you to deny requests that you deem are in the best interest of the institution and the requested items. Although as a librarian, I am in the business of coming from a place of yes, we have policies in place that we refer to in the event when someone is difficult or demanding. Not that I am saying that is the case here. Most folks will be reasonable when you say it is not our policy to loan items on permanent display, current display or items we deem to fragile for transportation.
