Join the Connecting to Collections Care Community Discussions

The Connecting to Collections Care Community is the place where you can post questions about caring for your collections and receive guidance from experts. It is also the site for all announcements about upcoming webinars and activities in Connecting to Collections Care. You need to create a free account to post a question or to receive notifications via email. To create an account, follow the instructions below. Even if you had registered in the previous Discussion Forum or if you were part of the C2CC-Announce list, you still need to create an account to participate in the new platform.

If you have trouble signing up or joining the community, please send a message to
    1. Create an account
      • Visit
      • Join the community by creating an account by selecting the Sign In Here button in the upper right corner of this page
      • Towards the bottom left of the login screen, select New User. (Do not select the red JOIN button near the center of the page.)
      • Enter your email address and select Go.
      • Complete your profile. Fields marked with an R are required. The rest are optional. Skip any questions that do not apply. At the bottom of the page, click on Create Account.
      • Be sure to take note of the password you create. You will need it to log in to post to the
      • Select the Community button after completing your account registration and go back to the
        Community page. Click on the Communities drop down and you will be taken to the list of all
        the AIC Communities. Scroll down to Connecting to Collections Care and click on the JOIN
    2. Set your email delivery preferences. Once you are in the Community, select the Settings button and set your Email Notifications.You may choose:
      • Real time: sends an email every time a new message is posted.
      • Daily digest: sends one email to you each day, consolidating all of the posts from the
        previous day.
      • No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site.

    We recommend the Daily Digest, as it allows you to follow the discussions without bombarding you with emails.

    Don’t worry, there will always be a “real person” to provide reliable answers to your queries. Join us!

Forum Archives (2012-2014/2015-2018 – Read Only)

Looking for The C2C forums from 2011 through 2018? Click the button below to be redirected to these read-only reference resources.